TERMS AND CONDITIONS FOR PURCHASE OF LIVE CHRISTMAS TREE AND DELIVERY

SCOPE OF SERVICE
To supply and deliver live Christmas trees according to the details stipulated in the online Order Form/email order confirmation.

The delivery personnel shall deliver the Christmas tree to the customer’s location and place the tree in the designated location according to the details stipulated in the online Order Form/ email confirmation. The personnel shall unwrap the tree and place it into the tree stand provided by The Green Corner.

A Christmas tree stand will be delivered together with the Christmas Tree and will be on loan. The Christmas Tree stand will be collected back on the day of dismantling.

The delivery personnel shall not pour water into the base of the tree stand. The customer shall be responsible for ensuring the tree stand has sufficient water to keep the tree hydrated.

To dismantle and remove the Christmas tree (Removal of the ornaments and lights on the tree is excluded). Customers are to remove all ornaments they wish to keep before the dismantle date. Any ornaments left on the tree will be collected back during dismantling. Should there be a delay in dismantling due to the removal of Christmas Tree ornaments and lights by the customer, The Green Corner will have to reschedule a new date to dismantle the Christmas Tree and will be charged accordingly.

The service encompasses complimentary delivery and setup as one activity, alongside dismantling and disposal as another. Each of these activities is inclusive of one trip. Should unforeseen circumstances beyond The Green Corner’s control, such as but not limited to absence or lack of response, an additional fee, as stated under “ADDITIONAL CHARGES,” will apply.

The Green Corner (TGC) will do our best to ensure that all information on our Site is complete, current and accurate. However, due to circumstances not within our control, occasionally, the product, its specifications and actual quality may vary. TGC reserves its rights to revise all prices and products on the Site at any time without notice.

Details of delivery shall be according to the client’s order confirmation. Any customisation shall be communicated at the point of sales and indicated on the Order Form. Any damages to the Christmas Tree or decorations shall not be under The Green Corner’s liability after delivery. No exchange or refund shall be entertained after delivery.

DELIVERY
The date of delivery and dismantling of the Christmas Tree shall be determined at the point of sales. As much as possible, TGC shall attempt our best to meet customers’ availability.

TGC shall not be responsible for any delay in delivery if the delay is due to the client’s withholding of site access/facilities/permits. TGC reserves the right to claim additional costs incurred as a result of the client’s delay in our delivery.

Order rescheduling shall be at our discretion.

Delivery will begin from 15 November 2024 to 23 December 2024. Dismantling will start from 26 December 2022 to 12 January 2025 (excluding New Years day).

PRICES AND PAYMENT
All retail prices are GST-inclusive.
Prices only include delivery and setup, dismantling and disposal of trees.

Payment shall be made in full before the arrangement of delivery.

ADDITIONAL CHARGES
Any additional items/quantities not specified in our confirmed order details shall be charged accordingly.

Christmas tree decorations and decoration service are not included with the purchase of a Christmas tree and will incur an additional charge according to the height of the Christmas Tree and the desired Christmas decoration coverage.

If the Christmas Tree stand is damaged or thrown away before dismantling, an additional fee will be incurred. The charges are as follows:

Trees ranging from 4ft to 7ft: $70
Trees ranging from 8ft to 10ft: $100
Trees ranging from 11ft to 12ft: $280

A charge of $30 shall apply for each postponement/ rescheduling of delivery or/and dismantling date if the request was made less than 1 week before the scheduled delivery date or/ and dismantling date.

STAIRCASE CHARGE
A base charge of $30 will be applicable when lift access is denied and/or our delivery team has to manually carry the tree(s) to the destination.

An additional charge of $10 per floor/per tree will be applied for deliveries above the 2nd story (up to a maximum of 5 stories).

RESTRICTED ZONE CHARGE
Deliveries and dismantling to certain restricted areas, but not limited to Jurong Islands, Restricted Camps, Airline Cargo Complex, PSA Ports, and Embassies, will incur a charge of $30 per trip.

Deliveries to Marina Bay Sands (MBS) will incur a charge of $50 per trip.

All delivery charges for restricted zones will apply for 1 – 3 trees.
For every subsequent tree beyond the first 3 trees, an additional charge of $10 will be applied.

CANCELLATION TERMS
A cancellation fee shall apply for all cancellations. For cancellations made within 2 weeks prior to the stipulated delivery dates mentioned in the Order Form, the fee is 90% for the order/orders cancelled. All other cancellations made after the confirmed Order Form date are subject to a fee of 10% of the order/orders cancelled.

For cancellation of rescheduled orders, the cancellation fee shall be calculated based on the initially selected delivery date, i.e. the date as confirmed in the Order Form, not the rescheduled date.

DISCLAIMER OF LIABILITY
TGC shall not be liable for any damages, injury, consequential damages, directly or indirectly caused by any failure of performance, error, defect, delay of operation or communication of the product and services.

OTHERS
The “free poinsettias” are valid only while stock lasts.